PQI: Mining the Data

May 1, 2014

Data analysis is an on-going process here at Latham Centers. We strive for excellence and work hard to show that what we do has a positive effect on those we support and employ. To that end, it is not unusual for different groups to receive surveys from us. Parent and guardian satisfaction surveys, staff training surveys, technology surveys, new staff surveys are just a few of the more recent requests for information that have been sent out to different groups of our customers. And you are all our customers. As with many things that come your way, this asks for your input. It is easy to discard or ignore or forget. There is so much competition for your very valuable time already that a survey can seem an easy thing to put off. But your opinion matters. If a survey should come your way, please take a few minutes to complete it. Are we doing a good job? Are there opportunities we are missing? Where can we do better? Communication with all of you can only make us a better organization.

Program Quality Improvement at Latham is transitioning to Craig Anderson, our new VP for QA. Craig brings a wealth of experience and knowledge in this field to Latham and we are thrilled he has joined our agency. Craig will be researching some best practices approaches for surveying not only service recipients, but also staff, parents/guardians, funding, and referral sources.  His goal is to create some user friendly tools which can provide some tangible feedback to use for service improvement, as well as provide us an overall rating on our customers’ satisfaction.  Once in place and field tested with Adult Services he will do the same with Children’s Services.

We recently held our PQI committee meeting to discuss and review the initiatives currently under review. These included:

  • Performance measurements of students identified with high, out of class time.
  • The increase of community involvement of adults in a variety of areas including: vocational, recreational, educational, etc.
  • The technology intranet initiative.

In all areas, input from survey respondents and professional communication from staff gave the committee valuable information and recommendations. These included:

  • Satisfaction surveys will be translated into Spanish to increase participation.
  • Identified that grade improvement & time in class moved students off a behavioral risk list.
  • Increased time in the community included diversity in activities and improved quality of life.
  • Streamlining the Latham library will offer upgrades and conveniences for staff seeking or working on a variety of documents.

Our multi-disciplinary PQI committee is always looking for new members. If you would like more information about the committee, time commitment, etc., please contact: cgallant@lathamcenters.org.

Submitted by:
Chris Gallant

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